A father turns to CNU to prevent a hostage situation after finding his teenage son’s notebook full of violent images, but Matt and Emily arrive at the school after the…

A woman, who is recently fired from a credit union, is wrangled into negotiating with a man who has taken her former co-workers hostage.

Matt and Emily’s negotiation with a drug lord goes awry when he escapes. When they finally find him in an isolated location in Mexico, Matt and Emily are stranded with…

The victim of Matt and Emily’s hostage negotiation case becomes the target of a stalker. Although Emily doubts the woman’s claims due to her feelings for Matt, Matt is determined…

After learning that an illegal adoption agreement made between himself and a woman was a fraud, a man takes the woman’s baby and the babysitter hostage at her home. When…

A seventeen-year-old boy takes hostages in a hospital operating room, demanding Dr. Khoury be found so that he can operate on his terminally ill sister. Matt and Emily attempt to…

After a sniper kills several people at random, the CNU seeks the suspect’s hideout and believe they’ve caught him. When the suspect turns out to be a copycat and a…

Following a failed bank robbery which resulted in a hostage situation, Emily is taken hostage by the two bank robbers. Matt uses his people skills to negotiate with the robbers.

What seems to be a textbook child kidnapping becomes a tangled mess when it is revealed that the victim is the daughter of David Lau -an Asian crime lord who…

After a recent airplane collision, an air traffic controller is held responsible. He loses his temper and takes control of the air traffic control station in an attempt to clear…

Matt Flannery and Emily Lehman, two FBI agents specialized in crisis negotiation, are negotiating with a television soap opera actor who is about to lose custody of his sons. After…

Tommy and Jimmy have two different ideas on how to save the Donnellys. Tommy hatches a plan to get the family, along with Jenny and Joanie, out of town.

Tommy makes a deal with Nicky for the identity of his father’s killer. When Dokey humiliates Jimmy, Tommy and Kevin retaliate. Jenny finds closure concerning her missing husband.

Reilly asks for help after he’s ordered to vacate his building, prompting Tommy to uncover hidden family history. Meanwhile, Jimmy and Joanie struggle to situate Whitey’s body.

Kate helps Tommy get a job at an art studio. Nicky proposes a partnership with the Donnellys, but he’ll only deal with Tommy, which infuriates Jimmy.

Dokey tests his partnership with the Donnellys by asking them to clear out a building of junkies. Forced to come to Kevin’s rescue, Tommy inadvertently commits murder.

Emerging as head of the ‘hood, Tommy gets scammed while trying to evict drug dealers. Jimmy demands payment from Jenny; Nicky learns the Donnellys are behind Louie Downtown’s disappearance.

As Jimmy protects Sean, Tommy joins forces with Kevin to collect vig. Jenny struggles to maintain the family’s diner and watch over her ailing father.

Tommy gets pulled into Jimmy and Kevin’s bookmaking action when he realizes the guy about to get busted for not paying is his friend Maxwell.

Hoping to collect the Donnellys’ debt, Nicky threatens their mom, Helen. Sean comes home; Jimmy and Joey collect Louie Downtown’s payments; Tommy takes a bribe.

Kate stuns Tommy, asking him to host Huey’s wake at the Donnelly’s bar. With the taps drained, Kevin and Joey Ice Cream go on a mission to find alcohol, while…

As the Donnellys learn Sean’s condition, Jimmy stews in a holding cell. Tommy finds comfort in Jenny Reilly. Nicky Cottero seizes control of the Italian mob.

After losing his health coverage, Sean is transferred to the psych ward. Jimmy convinces Kevin to bail him out. Tommy deals with guilt over taking the lives of Sal and…

Jimmy’s plan to help his brother Kevin out of gambling debt with a truckload of stolen designer shirts backfires, forcing the two to kidnap local mob boss Sal Minnetta’s nephew…

In an effort to make up her mind once and for all, Mona decides she wants to date both Chase and Lorenzo. When both men agree she finds herself more…

Mona discovers everyone is hanging out with Chase behind her back. Gus leaves town, leaving Brett in charge of the office. But when Dee Dee’s colleagues tell her he is…

Mona is taking her break-up with Chase out on everyone, only to realize that she’s also putting her professional career in jeopardy. Dee Dee’s newly signed client is married but…

After finding out her rival will be writing her six-month performance review for the agency, Dee Dee makes an effort to tighten up her relationship with Brett outside the office….

While Chase is out of town on a business trip, Lorenzo shares with Mona that he still has feelings for her. Although Mona remains committed to Chase, she begins to…

Spencer continues to shower Naomi with affection after she reveals her HIV-positive status. However, her newfound confidence prompts her to dump him and seek to profess her love for another…

Mona convinces Chase to hire Lorenzo as a pastry chef at City Sonoma. Chase become furious with Mona for not informing him that Lorenzo is her ex-boyfriend. Phyllis is bed-rested…

Mona fears that Chase hasn’t made any special plans for Valentine’s Day, so she tries to take action. Dee Dee sets Brett up on a blind date in the hopes…

Mona continues to bristle at Spencer’s relationship with Naomi, who seems strangely reluctant to become romantically involved with him. Mona’s mother and friends encourage her to put her personal feelings…

After throwing together a baby shower for Neil and Janet, Dee Dee becomes concerned by the fact that she is the only person in attendance who is not attached. She…

Mona realizes that she needs to slow down her relationship with Chase after they start spending so much time having sex that it begins to affect her job and other…

Dee Dee receives the opportunity to appear on a sports talk show, only to humiliate herself by falling flat on her face. Mona objects when Spencer and Adam constantly give…

Dee Dee tricks Mona into joining her at a singles weekend at an exclusive new hotel. Mona meets a handsome bartender, but Dee Dee repeatedly tries to steer her away…

After Dee Dee complains about Brett’s sexist treatment of her, Charles and Spencer show up at the office to confront him. Their actions backfire, as everyone at the office begins…

Spencer seeks Dee Dee’s advice to land a sophisticated woman, and again turns to Dee Dee for help ridding himself of the woman when she proves to be unbearably controlling….

Mona goes against her initial instincts and decides to attend her ten-year high school reunion, where her professional accomplishments cannot protect her from the cruel comments of a pair of…